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Nabídka služeb

Goods return and return merchandise authorization (further only "RMA")

1. Right to withdraw from contract

1.1. You have right to withdraw from this contract within 14 days without giving reason.

1.2. You have right to withdraw from contract without giving reason within 14 days since the day following the day of entering the contract where you or third person (other than courier) takes the goods.

1.3. For the purpose of exercising of your right to withdraw from this contract, you must inform the company František Černý, address Boleslavova 45/9, 140 00 Praha 4, Czech republic, ID: 01121197 in a form of one sided legal act (for example by sending letter through postal service or by fax). You can use example form from our website, however it is not a requirement.

1.4. In order to comply with the withdraw period, it is enough to send the withdraw from contract before the withdraw period ends.

 

2. Consequences of withdrawing from contract

2.1. If you decide to withdraw from contract, your payment will be returned without unnecessary delays within 14 days of receiving your notification of contract withdraw. This includes money for delivery (except extra costs originating from choosing delivery methods that is not the cheapest offered method). Bank transfer to bank account specified by you will be used to return the money. You will not bear extra costs of such transfer. We will return the payment after receiving back the goods or undisputable proof that the goods were shipped back to our store, depending which happens first.

2.2. You will bear the direct costs associated with the return of the goods. You are responsible only for the loss of value of the goods as a result of the use of such goods other than what is necessary for understanding the nature and characteristics of the goods, including their functionality.


Example of form for withdrawing from contract can be downloaded from: https://brusnekameny.cz/Vzorovy_Formular-Odstoupeni_od_Smlouvy-BRUSNEKAMENY_CZ.doc

Example of form for RMA can be downloaded from: https://brusnekameny.cz/Vzorovy_Formular-Reklamace-BRUSNEKAMENY_CZ.doc

Czech address for sending goods:
BRUSNEKAMENY.cz, Dobronická 45/8, 142 00 Praha 4 - Libuš, CZ

Slovakian address for sending goods:
We want to facilitate return of items purchased on our website from Slovakia. For more information, please contact us by email with filled form „Contract withdrawal“ or „RMA“ so we know what items are you sending back. Based on their approximate dimensions and weight we will provide you with further information about where to take the parcel in Slovakia and how to send it.